Ready to submit samples?

For the past couple of years, we have used iLab for tracking service requests at SPARC. However, based on user feedback, cost, and new legal requirements from SickKids, we are now using QReserve as our online ordering system. If you were a user of iLab and our facility, you should have received an email describing how to get started. If you are new to QReserve please see instructions below. As always, feel free to contact us to discuss the design of your experiments or sample preparation aspects.

 

Submitting Samples on QReserve:

  1. If you are new to QReserve, create an account on https://my.qreserve.com/login
  2. Email Leanne to add you as a user of our QReserve site. Include the contact info and billing information of your PI or company in your email.
  3. Navigate in QReserve to our site “SPARC BioCentre – Molecular Analysis” and make a service request under Resources. External users should leave account info blank; internal SickKids users should list their cost centre number. For more details about how to use QReserve, see our “QReserve Guide” below.
  4. We will price the request and mark your request “Approved”. If you accept the pricing, go ahead and send your samples. You do not have to pay before sending the samples.
  5. Your PI will be invoiced AFTER the request is complete via email, at the end of the month during which the work was completed. If this invoice should be emailed to someone else that arranges payment (e.g. Admin asst, lab manager, accounts payable dept.), please let Arienne or Leanne know.

 

Samples can be shipped to:

Leanne Wybenga-Groot
SPARC BioCentre, Room 21.9400
Peter Gilgan Centre for Research and Learning (PGCRL)
The Hospital for Sick Children
72 Elm Street
Toronto, ON M5G 1H3

or dropped off during business hours (9 am – 5 pm, M-F). Please note samples can be left in our box on the metal racks in the PGCRL lobby, near the entrance. If they are on ice and/or you prefer to hand them over to SPARC staff, please contact us beforehand to arrange for someone to meet you in the PGCRL lobby. Internal users can place samples in the PGCRL lobby box or bring them to 21.9440 (accessed through 21.9400).