Privacy Policy
This privacy policy governs your use of the software application PainCare (the “Application”) for mobile devices that was created by the Hospital for Sick Children (SickKids). PainCare is a smartphone app designed to assist you record information about your child’s pain and provides you with pain management advice that is tailored to your child. It is not intended to replace your child’s current care, but to supplement it with additional support.
What information does the app collect and how is it used?
User Provided Information
The Application obtains the information you provide when you download and register the Application.
When you register with us and use the Application, you generally provide information about your condition, which may include self-reported symptom information and goals. You also provide us with information if you contact us for technical help with the Application. The research team may also use your contact information (phone or email) to send you important information about the app and required updates.
Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of you mobile device, your mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application.
Does the application collect precise real time location information of the device?
This application does not collect precise information about the location of your mobile device.
Do third parties see and/or have access to information obtained by the application?
We share some aggregated, anonymized data with external services to help us understand how individuals use the application so that we can make changes like fixing bugs and adding and removing features of the application. We will only share your information with third parties in the ways that are described in this privacy statement.
We may disclose User Provided and Automatically Collected Information:
- As required by law, such as to comply with a subpoena, or similar legal process;
- With our trusted service providers who work on our behalf, do not have an independent use of information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement and any subsequent amendments.
Use of your information by your health care team
The information you enter into this app will not be provided to your healthcare team and is not part of your medical record.
What are my rights?
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of mobile device or via the mobile application marketplace or network. You make revoke your consent for us to use your information and have it deleted by contacting us at:
Data retention policy, managing your information
We will retain User Provided data for as long as you use the Application. For the purpose of the research trial, your data will be stored for 7 years as per the Records Retention and Destruction Policy at SickKids.
Security
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy and informing you via the Application. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
Contact us
For more detailed information about who sees your information and about your choices contact the Privacy Office.
SickKids Privacy Office
Telephone: 416-813-7474
Email: privacy.office@sickkids.ca
Website http://www.sickkids.ca/patient-family-resources/information-privacy/
Complaints
If you have complaints about SickKids’ compliance with this privacy policy or PHIPA, please contact SickKid’s Privacy Office at the above contact information. Further questions and concerns can be directed to the Office of the Research Ethics Board at 416-813-8279 during business hours.